XERONLAVIA Returns Policy

At XERONLAVIA, we are committed to ensuring the satisfaction of our esteemed customers. This Returns Policy is designed to facilitate a smooth and efficient process for handling returns, exchanges, and refunds for products purchased through our platform.

Eligibility for Returns

• Products must be returned in their original condition, with all tags attached, and in the original packaging.
• Items eligible for return must be unworn, unused, and undamaged.
• Proof of purchase or receipt must be provided with the returned item.

Return Timeline

Requests for returns must be initiated within 30 days from the date of purchase. After approval, items should be shipped back to XERONLAVIA within 14 days. Returns outside this timeline may not be accepted.

Process for Returning Items

1. Contact our Customer Service team at [email protected] to initiate a return request.
2. Upon approval, you will receive a Return Authorization Number (RAN) and further instructions.
3. Securely package the item, including the RAN and original receipt.
4. Ship the package to:
   XERONLAVIA Returns Department
   1234 Business Lane,
   Suite 567,
   Commerce City, CO 80022

Refunds and Exchanges

Once received and inspected, you will be notified of the approval status of your refund. Approved refunds will be processed within 5-7 business days back onto the original payment method. Exchanges are subject to product availability and can be requested during the return process.

Non-Returnable Items

Certain items are non-returnable, including but not limited to, final sale items, personal care products, and custom orders.

If you have any questions or concerns, please feel free to contact XERONLAVIA Customer Service. We are here to assist you.